Tips for improving coaching
· Develop a skills matrix for all the roles within the team.
· Ensure each staff member has an individual analysis of where his/her skills match the matrix and whether they need to develop further skills.
· Identify team members who are good at coaching / training others and formalize this process by setting specific training tasks for these people.
· Arrange rotation and temporary placements (within the team when someone is on leave and in other units / teams for further development).
· Encourage people to suggest new ways of doing things and look for ways to improve work flows.
· Allow people to make mistakes without feeling threatened (remember, most of us learn by trying things out!)
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